Topx2 Help Center — Find answers to all your questions, right here

Topx2 Help Center — Always Here for You

Using any online platform can sometimes come with a few hiccups — maybe a deposit didn't reflect in your balance, you've forgotten your password, or a bonus isn't working as expected. That's exactly why topx2 built this Help Centre. Here, you can find answers to many common issues on your own, and if you need further assistance, you can always reach out to our support team directly.

Topx2 brings together people from all walks of life across Bangladesh. Some play on their mobiles from an office in Dhaka; others place bets from home in Sylhet while watching a match. Every user has a different device and a different connection speed — so the issues they face can vary just as much. Our Help Center is built with all of that in mind: clear language, step by step.

Common Issues & Quick Fixes

Most of the issues topx2 users report are actually quite simple to resolve. Below are some of the most common problems and their solutions.

I made a deposit but my balance wasn't updated

This is one of the most common issues. It usually happens when the transaction ID wasn't submitted correctly, or the payment gateway is delayed due to a network issue. First, wait 15–20 minutes. If the balance still hasn't updated, take a screenshot of your Mobile Pay or Nagad transaction and send it via live chat — our team will verify and credit it manually.

Forgot my password

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. Make sure your new password is at least 8 characters long and includes a mix of numbers and special characters.

Bonus Not Credited to Account

Bonuses come with certain conditions — such as a minimum deposit amount or a required promo code. First, go to the "Bonus" section and check whether the offer is still active and whether you've met all the terms. If not, reach out to live support.

App won't install

To install the topx2 app on Android, go to your phone's settings and enable "Install from unknown sources." iOS users can simply visit the website via Safari and add a shortcut to the home screen for an app-like experience. Find the full guide App page।

Live game not loading or lagging

A minimum 4G connection is recommended for the best Live Casino experience. If a game fails to load, clear your browser cache and reload the page. If the problem persists, switch the video quality to "Normal" mode — this typically works well even on slower connections.

Account Security — Important Tips

Topx2 takes your account security very seriously. That said, you as a user also need to follow some basic precautions. A common issue we see is people sharing their login details with others and running into trouble — avoid this at all costs.

• No topx2 staff member will ever ask for your password over the phone or chat — if anyone does, it's a scam.
• Avoid logging in over public Wi-Fi.
• Never use the same password across multiple sites.
• Keep Two-Factor Authentication (2FA) enabled — it doubles the security of your account.
• Check your login history regularly — if you spot any unfamiliar sessions, change your password immediately.

Bonuses & Promotions — How to get the most out of them

Topx2 regularly offers a variety of bonuses. However, many members claim bonuses without reading the terms and end up confused later. That's why it's important to understand a few things before claiming any bonus.

Welcome bonuses typically come with a wagering requirement — meaning you'll need to place bets totalling a set multiple of the bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you'd need to wager a total of ৳30,000 before withdrawing. It may take some time to meet this condition, but it's definitely achievable with a little patience.

Free spins bonuses are generally tied to specific slots games. Any winnings from free spins are credited to your bonus balance and can only be withdrawn after meeting the wagering requirements. Cashback offers are typically issued weekly or monthly and go straight to your real balance, making them easier to withdraw.

Responsible Gaming — topx2's Commitment

Topx2 believes that when the fun stops, it's time to stop. That's why our platform offers a range of safety tools — Daily Deposit Limits, Self-Exclusion, and Cooling-Off Periods — all of which can be activated directly from your account. To learn more, Responsible Gaming View the page.